The term ITIL is an abbreviation for Information Technology Infrastructure Library. This term is used together with IT Service Management usually abbreviated as ITSM. In the field of Information Technology, ITIL refers to a set of practices for ITSM. The main focus of ITIL is alignment of IT services in line with the business world. The increase in demand has led to the establishment of a course known as itil certification which focuses on equipping professionals with methodologies for best practices. This is a premium certification where one has to pay in order to acquire and some institutions have been accredited by IESB, which is an abbreviation for Information Systems Examination Board, to offer it.
ITIL was originally developed by CCTA, which is an abbreviation for Central Computer and Telecommunications Agency. It was established as a combination of inter-related and comprehensive practice codes. In the field of IT, a code of practice is essential for high quality delivery and efficient support service plus cost effective Information Technology services. The main reason why ITIL is widely used is because of the independency it offers. It is independent of any commercial interests because CCTA which renamed the Office of Government Commerce, notably known as OGC, is an office of HM Treasury in the UK.
There are five core volumes through which ITIL series is published. Each of these volumes covers the whole ITIL cycle. The full cycle consists of procedures, processes, checklists and tasks, which are not specifically for any organization, which are used for establishment of integration procedures for any organizations strategies which results in value delivery and maintaining an optimum competency level. This allows the specific organizations to come up with a baseline through which they can measure, plan and implement the code of practice which demonstrates the level of compliance and as a measure to improvement.
ITIL has become one of the most famous certifications and is ranked high on most IT related searches. People who have acquired this certification use their skills and knowledge to make specific change to companies which helps in increasing productivity and reducing associated costs. The program is based on a process-model view of managing and controlling operations which is credited to Edwards Deming who came up with an idea known as PDCA, short form for plan-do-check-act cycle.
The volumes earlier mentioned are structured into five areas namely service strategy, design, transition, operation and continual service. Each of these volumes is structured into many topics. The five volumes handle different issues with service strategy focusing on understanding company objectives and the customer needs. Service design focuses on how strategy can be turned into a plan for delivering the objectives of the business. Service transition is all about developing and improving the capabilities for introducing emerging services into environments that support them. Service operation deals with managing the introduced services and the last volume which is continual service improvement focuses on achieving services increment and also undertaking large-scale improvements.
The certification is a must have in many organizations and most of these organizations pay for their employees to acquire since it has a significant business impact. It totally changes how the business is managed and optimizes key processes for maximum results.